Professional Services

Serving You from Concept to Completion

Our Design and Integration Services allow you to craft a custom system specific to your needs. Our services cover the entire lifecycle of your project, including design consultations, system engineering, project management, installation, programming, commissioning, training, and support.

Consultation and Design

Our process starts with getting to know you and your needs, allowing us to design solutions to best suit you, your team, and your space.

Consultation

Consultation

At DTS-AV, we are focused on building collaborative relationships with our clients. Our first step is getting to know you, understanding your technological needs, and discussing your expectations. We’ll visit your space during a professional review that helps us understand all attributes, utilization of resources, and improvements you seek. We aim to exceed your expectations by using the latest technology solutions to meet your specific needs within your budget.

Design & Engineering

Design & Engineering

Unlike many audio-visual integrators, DTS-AV assigns certified Design Engineers to each project. Our engineers understand the importance of budget perimeter and project timing, working hard to ensure our proposed solutions are vetted and designed for long-term reliability. Our engineers craft the most appropriate solutions for you, maintaining the design and aesthetics of your space using our proven site visit processes.

Project Management

DTS’s professional project management team ensures your project’s success. We follow industry best practices, giving you a single, active point of contact for the duration of your project. Our staff is certified by the Project Management Institute.

At DTS, we know that challenges present themselves despite the best planning. Our project managers work with you to resolve issues as they arise, documenting the agreed changes in formal change orders to ensure optimal results. You will also receive as-built documentation when change orders are resolved.

At DTS, we know that challenges present themselves despite the best planning. Our project managers work with you to resolve issues as they arise, documenting the agreed changes in formal change orders to ensure optimal results. You will also receive as-built documentation when change orders are resolved.

Installation & Integration

Our experienced installation team offers real-world experiences with the equipment and tools needed to complete your installation safely and a breadth of industry training on our products and processes.

Installation

Once we understand your goals, we’ll be prepared to install the right solution for your needs. Prepared by our engineers and project managers, the design documentation and installation checklists ensure your project goes smoothly. Our team is here to assist you through every phase of your project, answering questions and concerns as they arise.

Commissioning

DTS prides itself on its commitment to excellence and embraces commissioning services for our commercial projects, ensuring the final project matches our initial design plans. Final audits ensure all lighting, automation, and AV components are integrated successfully and function as expected.

System Documentation & Training

Our project documentation includes all low-voltage wiring requirements, device locations, power specifications, rack elevations, and schematic-level engineering. Upon project completion, we will provide as-built versions of this documentation.

The experts who designed and built your system will also train you to use it, providing all manufacturer manuals and materials for reference. Educating you on using your system is the path to your ultimate enjoyment and the first step in establishing a long-term relationship.

Sign-Off, Service, and Warranty

As part of our commitment, the project is only complete once you agree in writing. We’ll review the operation of your system and ensure your satisfaction with it, discussing the additional service and support options and manufacturer warranties. We offer a 90-day guarantee on our installation services, and extended service warranties are available on most systems.

Installation

Installation

Once we understand your goals, we’ll be prepared to install the right solution for your needs. Prepared by our engineers and project managers, the design documentation and installation checklists ensure your project goes smoothly. Our team is here to assist you through every phase of your project, answering questions and concerns as they arise.

Commissioning

Commissioning

DTS prides itself on its commitment to excellence and embraces commissioning services for our commercial projects, ensuring the final project matches our initial design plans. Final audits ensure all lighting, automation, and AV components are integrated successfully and function as expected.

System Documentation & Training

System Documentation & Training

Our project documentation includes all low-voltage wiring requirements, device locations, power specifications, rack elevations, and schematic-level engineering. Upon project completion, we will provide as-built versions of this documentation.

The experts who designed and built your system will also train you to use it, providing all manufacturer manuals and materials for reference. Educating you on using your system is the path to your ultimate enjoyment and the first step in establishing a long-term relationship.

Sign-Off, Service, and Warranty

Sign-Off, Service, and Warranty

As part of our commitment, the project is only complete once you agree in writing. We’ll review the operation of your system and ensure your satisfaction with it, discussing the additional service and support options and manufacturer warranties. We offer a 90-day guarantee on our installation services, and extended service warranties are available on most systems.

Programming

At DTS, our experienced and certified programmers truly customize your system. We’ll work with you to develop custom interfaces for controlling and monitoring all your system equipment from a single interface, placed in the best location for your needs- on a touch panel or keypad, in an app, or through a webpage. Our solutions can interface with other systems in your space, using automation to simplify interactions with the technology.

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We Offer User-Centric, Custom-Designed Interfaces

Our systems are uniquely crafted to your needs, based on your consultation. Once designed and installed, they can do nearly anything you can imagine.

We Create One Interface for Multiple Devices

Our custom programs allow control of many different devices, including:

We Include Advanced Features

Your system’s behavior can be based on the time of day, the occupancy of a space, or on feedback from other systems, such as alarms, fire safety systems, or HVAC controls.

We Create Custom Touch-Panel User Guides for Each System

As part of our process, we create custom touch-panel user guides for you to review and approve before we begin programming your system. This ensures your system will do what you want it to, giving you a valuable reference on how to use it.